Advantages of using Soft Solutions
Exceptional Service
The satisfaction of our customers is our top priority. We communicate in clear language, focusing on the rapid resolution of your frustration.
Simplify Your Life
Stop the headache! We manage your internet providers, email, web hosting, backups, network, workstations and servers.
Focus on your business
You have better things to do than deal with technology issues. By delegating these responsibilities to us, you will have more time to invest in what really matters.
No surprises
We use flat rate pricing and our management model encourages us to prevent rather than cure. Fewer breakdowns for you and fewer surprises for us.
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Benefits of Managed Services
Unlimited IT Support
Our monthly flat rate pricing will give you the ability to budget your IT costs while Soft Solutions manages your hardware, software, printers, backup systems, network, security and other critical technologies.
Service Level Agreement
This documented agreement will define the services required and the expected level of service. You will know what to expect in regards to response times and responsibilities.
Cyber Security
Soft Solutions will implement methods, technologies and processes to protect the confidentiality, integrity and availability of your computer systems, networks and data, against cyber-attacks or unauthorized access.
Remote Monitoring
Our Network Operations Center (NOC) and Security Operations Center (SOC) monitor your devices for issues and threats 24/7/365 ensuring they are tracked and resolved in a timely manner.
Remote Managment
Your computer systems and networks are maintained and kept up-to-date on a daily basis, resolving issues even before you notice them. This enhances the performance of your systems and stability of your network.
Network Monitoring
We continuously evaluate all network components like routers, switches, firewalls, servers and VM’s for bottlenecks and performance issues to maintain and optimize business critical tasks.
Disaster Recovery
We are paranoid about your data and want to ensure it is properly backed up. More importantly, we will provide you with a step-by-step plan to ensure critical functions keep running seamlessly during a natural or human-made disaster.
vCIO
You will receive a Technical Account Manager (TAM) who is responsible for not only managing your IT infrastruction but also for planning its growth and development. Soft Solution will be a strategic partner in regards to your information technology.
